In these Terms & Conditions, the following terms have the meanings set out below:
This Power of Attorney covers:
Non-interference covenant: You agree not to independently file duplicate refund claims for the same shipments that are being processed by ParcelPayback. You acknowledge that ParcelPayback is your exclusive authorised representative for claims identified through the Service, and that parallel or duplicate claims may jeopardise the validity of your claims or result in carrier account suspension.
Scope limitation: This POA is strictly limited to refund claim activities as described. ParcelPayback does not have authority to enter into contracts on your behalf, accept liability on your behalf, or act outside the scope of the Service.
Revocation: You may revoke this POA at any time by providing written notice to legal@parcelpayback.polsia.app, effective from the date of receipt. Revocation does not affect any claims already in progress at the time of revocation.
You must be at least 18 years of age and have full legal authority to grant the POA described in Section 1.2. If you are using the Service on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms.
If you create an account, you are responsible for maintaining the security of your login credentials and for all activity under your account. You must notify ParcelPayback immediately at support@parcelpayback.polsia.app if you suspect unauthorised access.
ParcelPayback acts as a Data Controller in respect of the Personal Data you submit when using the Service, in accordance with the GDPR and applicable Irish data protection law.
We process your Personal Data on the following lawful bases:
We may process the following categories of data:
You have the following rights regarding your Personal Data:
To exercise any of these rights, contact our Data Protection Officer at privacy@parcelpayback.polsia.app. We will respond within 30 days of receiving your request.
We may share your data with the following categories of sub-processors to deliver the Service:
All sub-processors are bound by data processing agreements consistent with GDPR requirements.
Your Personal Data is stored and processed within the European Economic Area (EEA). Where any sub-processor transfer requires data outside the EEA, we rely on the European Commission's Standard Contractual Clauses (SCCs) or applicable adequacy decisions.
In the event of a personal data breach likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and inform affected individuals without undue delay, in accordance with Art. 33 and 34 GDPR.
We retain your Personal Data for the following periods:
After the applicable retention period, your data will be automatically and securely deleted or anonymised.
Your right to erasure (Art. 17 GDPR) may be limited where retention is necessary for: (a) compliance with a legal obligation under EU or Irish law; (b) the establishment, exercise, or defence of legal claims; or (c) fraud prevention. We will inform you of any applicable exception when you submit an erasure request.
We implement appropriate technical and organisational measures to protect your Personal Data against unauthorised access, loss, or disclosure, including:
ParcelPayback provides a software-based service that:
Important: ParcelPayback uses invoice/CSV-based analysis only. We do not access carrier proprietary systems, carrier APIs requiring special authorisation, or any third-party data sources beyond what the Customer directly provides.
Refund estimates shown by the Service are approximate figures based on published carrier tariffs at the time of analysis. Actual refund amounts may be lower, higher, or zero depending on the carrier's assessment and applicable exceptions under the carrier's terms of service.
ParcelPayback makes no warranty that the Service will be available at all times or free from errors. We will use reasonable efforts to maintain uptime but do not guarantee uninterrupted access. Planned maintenance and unexpected outages may temporarily affect availability.
Refund eligibility assessments depend on the quality and completeness of the Shipment Data you provide. Inaccurate, incomplete, or corrupted files may result in missed claims or incorrect eligibility flags. You are responsible for ensuring the accuracy of the data you upload.
All prices displayed are in Euros (EUR) unless otherwise stated. USD and GBP equivalents shown are indicative only and based on approximate exchange rates. You may be charged in your local currency depending on your payment method, and exchange rate fluctuations may result in a different final amount.
You agree to indemnify, defend, and hold harmless ParcelPayback, its officers, directors, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:
If ParcelPayback is required to defend or respond to any claim, action, or regulatory inquiry arising from Claims filed on your behalf, you agree to reimburse ParcelPayback for reasonable legal defence costs incurred in connection with such action.
You acknowledge that carriers may dispute or seek to claw back refunds or pursue legal action in response to claims filed. You assume full liability for any damages, fines, or penalties arising from carrier counterclaims related to shipments you authorised ParcelPayback to process.
To the maximum extent permitted by applicable law, ParcelPayback's total cumulative liability to you for all claims arising out of or related to the Service or these Terms, whether in contract, tort (including negligence), or otherwise, shall not exceed the total fees actually paid by you to ParcelPayback in the twelve (12) months immediately preceding the event giving rise to the claim.
ParcelPayback shall not be liable for any of the following, whether or not we have been advised of the possibility of such losses:
To the maximum extent permitted by law, you waive any right to bring or participate in any class action, collective action, or representative proceeding against ParcelPayback. All claims must be brought on an individual basis.
Nothing in these Terms limits liability that cannot be excluded or limited under Irish law or applicable EU consumer protection legislation, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
Access to the full results of an invoice analysis requires a one-time payment based on the number of shipments in your report. Current pricing tiers are displayed at the time of purchase and are subject to change.
All purchases are one-time payments for access to a specific scan report. There are no recurring subscription charges unless explicitly stated at the time of purchase. Payment is processed securely via Stripe.
Prices may or may not include applicable VAT or taxes depending on your jurisdiction. Where applicable, VAT will be added to your payment at the prevailing rate. You are responsible for any taxes applicable to your use of the Service in your jurisdiction.
If a payment fails or is reversed, access to the associated report will be suspended until payment is resolved. ParcelPayback reserves the right to pursue recovery of outstanding amounts.
Due to the digital and immediately-delivered nature of the Service, all purchases are non-refundable once the report has been unlocked and made available to you.
If you experience a technical issue that prevents you from accessing your purchased report, please contact us at support@parcelpayback.polsia.app within 14 days of purchase. We will investigate and, if the issue is confirmed to be on our side, provide either a remedy or a refund at our discretion.
This refund policy does not affect any statutory rights you may have as a consumer under EU or Irish law.
ParcelPayback explicitly clarifies that it does not engage in "freight auditing" as defined under carrier terms of service (including, without limitation, FedEx Section 6(k) of its Customer Agreement, which restricts certain freight auditing activities). Our service is based entirely on analysis of carrier-issued invoice documents and CSV/Excel reports provided directly by the Customer from their own carrier accounts. We do not access any proprietary carrier systems, carrier APIs, or carrier databases.
By using the Service, you warrant and represent that:
You are solely responsible for ensuring your use of the Service complies with the terms of service of your carrier(s). ParcelPayback accepts no liability for any consequences arising from a carrier's determination that your use of the Service, or any claim filed, violates your carrier agreement.
All software, algorithms, analysis tools, reports, user interface designs, trademarks, and other intellectual property related to the Service are owned by or licensed to ParcelPayback. You are granted a limited, non-exclusive, non-transferable licence to use the Service for your own business purposes only.
You retain ownership of all Shipment Data and other content you upload to the Service. By uploading data, you grant ParcelPayback a limited licence to process and use that data solely for the purpose of providing the Service to you.
Any feedback, suggestions, or ideas you provide about the Service may be used by ParcelPayback without restriction or compensation to you.
You may stop using the Service at any time. If you have an account, you may request deletion by contacting support@parcelpayback.polsia.app. Termination does not affect any claims already in progress or any payment obligations already incurred.
ParcelPayback may suspend or terminate your access to the Service immediately, without notice, if:
Upon termination, your right to access the Service ceases immediately. Sections 5 (Indemnification), 6 (Limitation of Liability), 12 (Dispute Resolution), and 13 (Governing Law) survive termination indefinitely.
Before initiating any formal dispute process, both parties agree to attempt to resolve any dispute through good faith negotiation for a period of not less than 30 days from the date of written notice of the dispute.
If good faith negotiation fails, the parties agree to attempt mediation before proceeding to arbitration. Mediation shall be conducted in Dublin, Ireland, under rules agreed by both parties or, in the absence of agreement, under the mediation rules of the Law Society of Ireland.
If mediation is unsuccessful, any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be finally resolved by binding arbitration under the JAMS International Arbitration Rules, before a single arbitrator, in Dublin, Ireland. The arbitration shall be conducted in the English language. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
Notwithstanding Section 12.3, either party may bring an individual action in the Small Claims Court in Ireland for disputes not exceeding €2,000, or in any applicable equivalent small claims forum in your jurisdiction, provided the claim is brought on an individual and not class-action basis.
Each party shall bear its own costs of arbitration unless the arbitrator determines otherwise. Where a party is found to have brought or defended a claim in bad faith, the arbitrator may award costs against that party.
These Terms & Conditions are governed by and construed in accordance with the laws of Ireland, without regard to its conflict of laws provisions.
Subject to Section 12 (Dispute Resolution), the courts of Dublin, Ireland shall have exclusive jurisdiction to hear and determine any dispute arising from or in connection with these Terms that is not resolved by arbitration.
If you are a consumer in the European Union, you may also benefit from the mandatory consumer protection provisions of your country of residence and may have the right to bring a claim in your local courts. Nothing in these Terms limits those rights where applicable EU consumer law provides otherwise.
If you are located in the EU, you may also submit a complaint via the EU Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr.
ParcelPayback reserves the right to update or modify these Terms & Conditions at any time. For material changes, we will provide at least 30 days' notice via email (if we hold your email address) and/or a prominent notice on the website before the new terms take effect.
Your continued use of the Service after the effective date of any updated Terms constitutes your acceptance of those changes. If you do not agree to the updated Terms, you must stop using the Service before the effective date.
The current version number and effective date are always shown at the top of this page. Previous versions of the Terms are available upon request by emailing legal@parcelpayback.polsia.app.
For general enquiries, support, or complaints about the Service:
For legal notices, notices of disputes, or POA revocations:
For data protection enquiries, GDPR data subject requests, or privacy complaints:
If you are not satisfied with our response to a data protection complaint, you have the right to lodge a complaint with the Data Protection Commission (DPC) of Ireland, which is our lead supervisory authority under GDPR:
If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed from the Terms, without affecting the validity of the remaining provisions.
These Terms, together with our Privacy Policy and any additional terms displayed at the time of purchase, constitute the entire agreement between you and ParcelPayback regarding the Service and supersede all prior agreements or understandings.