Most European businesses don't know carriers owe them refunds for late deliveries. Here's exactly how to claim the money back you're entitled to — directly from each major European carrier.
DHL Express offers a Money Back Guarantee on select time-definite services. If your shipment arrives later than the promised delivery window, you may be entitled to a full or partial refund of the shipping charges.
Important: DHL's money-back guarantee applies only to shipments transported under DHL's own terms and conditions. Third-party freight forwarders or dropshipped packages may not qualify. The guarantee does not cover force majeure events, customs delays, or incorrect recipient addresses.
UPS offers a Money Back Guarantee on many of its time-definite shipping services. If UPS fails to deliver by the committed time, you can claim a refund of your shipping charges.
Note: UPS guarantees vary by service level and destination. Certain services (like UPS Ground or SurePost) may not include the money-back guarantee. Holiday peak periods and weather events may also affect guarantee terms. Always check the specific service's terms before shipping.
FedEx offers a Service Guarantee on select international shipping services. If your package arrives later than the promised delivery date and time, you may be eligible for a refund of shipping charges.
Key Detail: FedEx's guarantee applies to the transportation charges only, not to customs duties, taxes, or ancillary fees. The guarantee may be suspended during periods of severe weather or other events beyond FedEx's control. Make sure to keep all shipping documentation for at least 120 days after delivery.
PostNord, the primary carrier in the Nordic region, offers service guarantees on several of its express and time-definite services. Claims are handled differently depending on whether you're a business or consumer customer.
Regional Note: PostNord operates across Denmark, Sweden, Norway, and Finland. If you ship internationally within the Nordic region, check the specific service's terms as guarantees differ between domestic and cross-border shipments. Some regional services may have limited refund options.
DPD offers a service guarantee on certain time-definite delivery services. If your parcel arrives outside the promised delivery window, you may be eligible for compensation.
Tip: DPD Predict (the service with estimated delivery windows) has specific guarantee terms. Make sure to keep your shipping confirmation and any SMS/email notifications showing the promised delivery slot.
GLS (General Logistics Systems) offers service guarantees on select express and time-definite parcel services across Europe. The guarantee terms vary by country and service type.
Regional Variation: GLS operates as a network across Europe with local partners in each country. Guarantee terms can differ significantly — check the specific terms for the country of dispatch and delivery.
Posten/Bring is the dominant carrier in Norway and offers service guarantees on several of its parcels services, particularly for business customers with account agreements.
Account Benefits: Business customers with Posten/Bring corporate accounts typically have access to better guarantee terms and faster claim processing. If you ship regularly, opening a business account is strongly recommended.
Manually tracking which shipments were late and filing claims with each carrier takes hours. Upload your invoice or tracking numbers — we'll identify every eligible refund and give you a complete claim-ready report.
Upload Invoice & Find RefundsYes. All major European carriers (DHL, UPS, FedEx, PostNord, DPD, GLS, Posten/Bring) offer service guarantees that entitle you to refunds or credits when deliveries arrive later than promised. These guarantees are published in their terms of service and typically cover express and time-definite shipping services.
To claim a DHL Express refund: 1) Locate your shipment tracking number and proof of delivery date. 2) Visit the DHL Express Money Back Guarantee portal or contact customer service within 30 days of delivery. 3) Provide your tracking number and delivery details. 4) DHL will review and process eligible claims within 10-15 business days. Note: Refunds only apply to shipments transported under DHL's Service Terms, not third-party shipments.
Claim deadlines vary by carrier: DHL Express - 30 days from delivery; UPS - 60 calendar days from the delivery date; FedEx - 60 calendar days from delivery; PostNord - 30 days; DPD - 30 days; GLS - 30 days. We recommend filing claims as soon as you notice a late delivery to avoid missing deadlines.
Most carriers require: your tracking number, invoice or receipt showing the shipping cost, delivery confirmation showing the actual delivery date, and the expected delivery date from your shipping confirmation. Having your carrier account number ready helps expedite the process.
Three main reasons: 1) Lack of awareness - most businesses don't know carriers owe them refunds for late deliveries. 2) Complex claims processes - each carrier has different forms, portals, and procedures. 3) Time burden - manually tracking, documenting, and filing claims takes hours. This is why many European businesses leave thousands of euros in unclaimed refunds on the table each year.
Yes. Most carriers accept bulk claims if you have multiple late shipments. However, each carrier has different limits and processes for bulk submissions. Using a service like ParcelPayback can automate the identification and documentation of all eligible shipments from your invoices, making bulk claims much easier to process.